Inside Sales Specialist at J-Squared

Enhance customer experiences with J-Squared! As an Inside Sales Specialist in Ottawa, you'll drive sales while managing customer support tickets and processing orders efficiently.
This role is crucial for optimizing customer satisfaction. With over three years of experience in inside sales or customer support, you'll engage with customers using your skills in ticket management and effective communication. Collaborating closely with account managers and technical teams, you will contribute to successful customer outcomes and sales strategies.
Key Responsibilities:
• Respond to phone, email, and chat inquiries promptly
• Manage and follow up on customer support tickets
• Collaborate with account managers on sales strategies
• Accurately process sales orders in our system
• Conduct market research to inform decision making
Requirements:
• Bachelor’s degree in a related field preferred
• 3+ years’ experience in inside sales or customer support
• Proficient ...