Insurance Quality Lead

Role: Insurance Quality Lead

Salary: £50-£55k

Location: London Liverpool Street

About the Role

We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys – closing the loop with coaching, technical controls and compliance processes to improve conversion, retention and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.

Responsibilities

• Develop broker capability and coaching
• Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
• Design and deliver learning on objection handling and creating good customer o...