Job Description

Description
 :Essential Responsibilities: 

Collaborate with deployment teams and product development teams to diagnose and resolve issues encountered during product integration.

Act as the primary technical point of contact for the merchant for all implementation-related activities throughout the integration lifecycle.

Facilitate setting up of test accounts, provide technical development support, and guide the merchant through testing, validation, certification pre-launch activities, and post-sales performance.

Be customer-facing as the technical lead and drive technical conversations that result in the delivery of the project.

Provide customer support via phone and chat and troubleshoot technical issues.

Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions.

Demonstrate a clear understa...

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Integration Engineer - Enterprise

Job Description

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