Job Description
The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction.
Job Summary
- Data entry of shipment in the software.
- Track & Trace shipment to ensure the well conduct of the operation.
- Work in tandem with the internal team members to ensure client satisfaction.
- Respond to customer enquiries, providing quick turnaround.
- Mediate with carriers to resolve any logistical issues.
- Prepare and provide daily tracing reports as required.
- Timely status information updates; documenting service performance and equipment tracking.
- Proactively communicate issues to the team.
- Confidently problem solve issues such as a missed pick-up, late delivery, damaged freight or incorrect billing.
- Verify both AP/AR rates are accurate in loads and manage exceptions with this ...
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