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Intern, Customer Relations

📍 Ascott International Management (2001) Pte Ltd • Singapore, Singapore, Singapore • Posted June 07, 2026

Full time Posted June 07, 2026
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Job Description

Job Description

Job Responsibilities:

  • Assist with customer feedback analytics and reporting for regional meetings..
  • Assist in administering the global staff recognition awards, working with cluster HR partners.
  • Assist to plan, develop and execute relevant campaigns/initiatives and content for staff/associates (e.g. Ascott Moments Week, Ascott Culture Week) to drive and build branded service culture.
  • Review and update guest feedback handling standards and guidelines
  • Manage customer feedback via Customer Relations mailbox, ECMS and social media.
  • Provide administrative and user support for systems-related matters such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey and Shiji ReviewPro Online Reputation Management.
  • Assist in adhoc projects or tasks when required.

    • Job Requirements:

  • Preferably a diploma/degree in Marketing Communications or Social Science or Hospitality Managem...

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