Job Description
Company Overview
We are ServiceRocket, a general tech‑enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of growth and we are committed to the development of everyone in our organization.
Why ServiceRocket is the place for you
- 20+ year tech services expert with many solutions and partnerships with industry giants.
- We have a collaborative mindset, supportive culture, and a 4.7 rating on Glassdoor.
- We are recognized for innovation, impact, and customer support, earning the Atlassian Partner of the Year 2024‑2025 for Co‑Selling Excellence.
Responsibilities
- Communicate efficiently and effectively with customers.
- Own customer communications and issues from initial contact until resolution.
- Resolve technical problems on a daily basis while ensuring a great customer experience.
- Synthesize customer f...
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