Intern - Guest Experience Associate

Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.

Reporting to the Front of the House Manager, the guest experience executive is responsible for;

• taking care of the overall guest experience from pre-arrival to post-departure by showing interest, anticipating guest needs, engaging with them, and responding to all queries.
• Working across shifts, this person will perform all reservation duties, greet guests, check in and check out tasks.
• Manage the hotel lounge during his/her shift by engaging with guests, upselling the offering of the lounge, additionally to performing the reception related duties.
• She/he will become a PMS expert and adequately manage th...