Job Description
Position Overview
The Internet Lead is responsible for intermediate level technical support for internet services in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities
Equipment Operation
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
...
The Internet Lead is responsible for intermediate level technical support for internet services in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities
Equipment Operation
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
...
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