Job Description
Position Description:
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 3 days per week - subject to change at any time.
The Business Systems Analyst (BSA) for a Branch banking Application application(FFT) plays a critical role in enabling seamless, paperless branch operations by translating business needs into functional and technical requirements for the platform. The BSA acts as the key liaison between Branch Operations, Technology Delivery, Architecture, and downstream applications to ensure it supports efficient, compliant, and user friendly teller workflows.
Your future duties and responsibilities:
1. Requirements Gathering & Business Analysis
• Engage with Branch Operations, Product Owners, and Customer Experience teams to understand branch workflows and identify opportunities for digitization.
• Document business processes, usability needs, teller pain points...
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