Job Description
Technical:Knowledge of Windows *****, mac OS, and basic Linux environmentsAbility to troubleshoot, repair, and deploy desktops, laptops, and peripheralsFamiliarity with mobile device platforms (i OS, Android) and basic MDM conceptsUnderstanding of AV/VC systems (Zoom, Meet, Webex) and conference room technologyBasic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)Proficiency with ITSM/ticketing platforms (e.g., Service Now, Jira)Ability to image and deploy devices using tools like SCCM, JAMF, or MDTExperience with inventory and asset tracking tools for lifecycle managementAwareness of IT security best practices and safe handling of equipmentAbility to follow standard operating procedures (SOPs) and technical documentationSoft Skills:Strong verbal and written communication skills for working with end usersExcellent customer service orientation and active listeningEffective time management and ability to prioritize multiple tasksStrong problem-solving and...
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