ISV Invoice Resolution Specialist

In this Role, Your Responsibilities Will Be:

Review and validate invoices to ensure accuracy and alignment with purchase orders, receipts, and delivery documentation

Identify and investigate discrepancies such as overcharges, undercharges, incorrect pricing, or missing items

Collaborate with vendors, customers, and internal stakeholders (., Procurement, Finance, Customer Service) to resolve billing issues

Process invoice adjustments, including credit memos, chargebacks, and refunds, ensuring accurate system updates

Maintain clear and timely communication with all parties to clarify discrepancies and reach resolution agreements

Ensure compliance with company policies, contractual terms, and applicable tax regulations

Track, monitor, and follow up on open, disputed, or pending invoices to prevent delays in payment

Maintain accurate documentation and audit trails of all invoice-related activities

Support continuous improvemen...