IT Analyst

About us:

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. The company emphasizes craftsmanship and exclusivity, with products designed to stand the test of time.

Who you are:

The IT Analyst is responsible for troubleshooting and resolving office and store IT issues, tracking and resolving service requests, and collaborating with the IT team and external vendors. The role requires clear communication, adherence to documented escalation procedures, and a proactive, detail-oriented mindset to support users in a dynamic environment.

What You’ll Do:

• Provide first- and second-level IT support via the company’s ticketing system, ensuring timely and accurate documentation of all work performed.
• Maintain detailed documentation of all support activit...