IT Application Support

Job Position: IT Application Support

Salary Up To RM8000

Location: Kuala Lumpur

Job Descriptions:

• Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer Success

• Own and track tickets within SLAs

• Identify, resolve or manage the resolution of system issues

• Familiarity with multichannel service delivery and communications to handle service requests

• Supports internal clients with system admin tasks and product knowledge expert advice.

• Seek more information, by asking the right questions to collect information to assist and resolve the issue

• Communicate to all levels to ensure clients and management are informed of issue status and updates.

• Manage escalation to 2nd Line