IT Apprenticeship

Are you ready to support learners globally? Join RM, a pioneer in education technology since 1973, creating solutions that impact over 20 million students worldwide.

Responsibilities

• Provide a single point of contact for all end user software support requests and resolve technical issues across telephone, live chat or self‑service.
• Prioritise, progress and monitor incidents and requests to ensure resolution within agreed service levels.
• Maintain and fill knowledge gaps through the creation and identification of knowledge articles.
• Proactively identify problems and opportunities for automation and efficiency.
• Actively engage in a culture of continual service improvement.

Benefits & Conditions

My Work Blend @RM offers office‑based colleagues multi‑location and hybrid working options. The role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject ...