Job Description

Overview IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig) 
About the job IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig) 
Responsibilities Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure. 
Manage incidents, service requests, and change tickets using ITSM tools. 
Collaborate with telecom vendors, service providers, and internal teams for issue resolution and escalations. 
Configure and optimize call flows, routing strategies, IVRs, and contact center functionalities. 
Support third-party integrations, including CRMs and analytics platforms. 
Participate in platform upgrades, patch management, and cloud migrations. 
Maintain detailed technical documentation, SOPs, and knowledge base articles. 
Stay current with platform updates, industry best practices, and security advisories. ...
            

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