IT Desktop Support Engineer - Ahemdabad, India

Position: IT Desktop Support Engineer
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Long term contract

(5 days/week)



Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.



Operation Roles and Responsibilities

• Basic experience in IT industry

• Good client management & communication skills

• Good Understanding of ITIL concept & Service Now

• Computer OS/Peripherals troubleshooting. Asset/Inventory Management

• Ensure tickets are updated on time and adhere to required SLA.

• Handling different PC operating systems (Windows 7, 10)

• Handling end users' incidents and IMAC requests using Servic...