Job Description
Responsibilities
- Respond to user consultations and enquiries relating to standard and non‑standard client hardware and IT peripherals.
- Provide coaching and guidance to users on supported workplace devices and IT peripherals.
- Perform IT asset inventory checks and updates at least once every three months, or as required.
- Update asset records in the asset management database, including equipment make, model, serial number, owner, location, and installation date.
- Report missing asset tags and discrepancies to the relevant support representatives.
- Provide administrative and clerical support to maintain effective and efficient IT operations.
- Track hardware movement using the designated asset management system and maintain data accuracy across related systems.
- Validate and process IT service requests on a regular basis, coordinating with support teams to ensure correct execution and record updates.
- Contact ...
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