Job Description
Responsibilities
- Service and support network and telecommunication systems including front office, back office, architectures, LAN/WAN infrastructure, WIFI, servers, security, SOX controls, PCs, and peripherals, ensuring compliance with agreed design specifications
- Monitor IT service levels and resolve issues promptly to meet service level agreements
- Manage internal and external resources to deliver projects and tasks on time and within budget
- Respond promptly to user emails, calls, and IT requests to provide effective support
- Provide on‑site and remote IT support for hardware, software, and network issues, including vulnerability and threat remediation on user PCs
- Assist users in troubleshooting IT problems, escalating issues appropriately, collaborating with team members to identify root causes, and resolving user issues efficiently
- Perform installation and upgrading of hardware and software, support daily I...
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