Job Description
Responsibilities
- To travel to site and assist in general troubleshooting related to Desktop, Laptops, Printers and Network devices.
- To own issues and provide fix or workaround to normalize business operations.
- To update tickets with details of work performed on the ticketing system.
- Prepare detailed report of activity performed at client location and update the same on systems.
- Install software as per the instruction or general guidelines.
- Manage configuration changes of all IT assets.
- Fix issues related to Windows 8 / 10, MAC OSX, Outlook, Wi‑Fi, Printers, Routers, Hard‑drive, logins, software, Office 365, or any IT relevant issues as requested by end user.
- Setup mobile devices and configure the same as per user’s needs.
- Assist technical teams in managing and fixing data‑centre issues.
- Provide remote assistance to users.
Experience (Mandatory)
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