IT Help Desk Analyst

Job title : IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School

Roles and Responsibilities:

• Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
• Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
• Perform SOP-based triaging and elevate complex issues to advanced teams
• Maintain and contribute to our knowledge base
• Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

• Must have 1 – 3 years of experience in technical service desk support in BPO Industry
• Must have Hands‑on with Windows, Linux, and Mac OS
• Must have knowledge/experience of office tools, printers, scanners, network security & antivirus