IT Help Desk Representative - Summer Student

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Acclaim Health is seeking one (1) IT Help Desk Representative - Summer Student to work for our IT Department. This is a Full Time position for a period of 8 weeks. As a Full Time student the individual will be expected to work 35 hours/week, Monday to Friday 8:30am - 4:30pm at our Speers Office location.

PRIMARY FUNCTIONS

• Provides first line response for users requiring assistance with IT issues (software, hardware, telecommunication, SAAS) via ticketing system including follow ups until resolution achieved
• Maintains user accounts including creating as per matrix, changing and deleting as requested
• Performs password resets, unlocks and changes for end users
• Maintains and supports desktop and laptop computers, tablets, and smart phones
• Assists with maintenance of servers, network equipment and other hardware (eg. SMART Boards)
• Ensures regular maintenance is prov...