Job Description
JOB DESCRIPTION
Job Title: IT Help Desk Technician
FLSA: Non-Exempt
Reports To: Information Systems Manager / Information Technology Director
Job Category (EEO Description): Administrative Support Workers
Job Code (EEO Code): 5
Job Family: Information Systems
Affirmative Action Job Group and Description: 5B - Administrative Support Wrkrs: All Others
SUMMARY: Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responsible for assisting with all aspects of IT including troubleshooting, training and implementation of new enhancements. Actively supports the Company’s vision and goals. Embraces and executes the 5A Gold Standard.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following; other duties will be assigned in a progressive manner.
• Ensures that t...
Job Title: IT Help Desk Technician
FLSA: Non-Exempt
Reports To: Information Systems Manager / Information Technology Director
Job Category (EEO Description): Administrative Support Workers
Job Code (EEO Code): 5
Job Family: Information Systems
Affirmative Action Job Group and Description: 5B - Administrative Support Wrkrs: All Others
SUMMARY: Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responsible for assisting with all aspects of IT including troubleshooting, training and implementation of new enhancements. Actively supports the Company’s vision and goals. Embraces and executes the 5A Gold Standard.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following; other duties will be assigned in a progressive manner.
• Ensures that t...
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