Job Description
Responsibilities
- Handle PC support and troubleshooting for both software and hardware
- Diagnose and resolve simple technical issues on printers, networks and server
- Identify and escalates situations requiring urgent attention
- Resolve issues through the ticketing system on the first touch whenever possible
- Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
- Participate in projects when required
- Diploma in Computer Sciences, Information Technology, or a related field preferred
- Preferably 1-2 years of experience in an IT Help Desk environment
- Excellent problem solving, communication, and interpersonal skills along with patience, a customer‑friendly attitude, and the ability to work in a team environment is preferred
- Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and ...
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