Job Description
The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.
This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry. Responsibilities : Serve as the first point of contact for customers seeking technical assistance.
Diagnose and resolve basic hardware, software, and network issues through phone, email, or chat.
Guide users through troubleshooting steps and provide instructions on system use.
Record and track incidents and service requests using helpdesk ticketing systems.
Escalate unresolved issues to second-level support or specialized teams when necessary.
Monitor ticket queues to ensure prompt resolution and meet service-level agreements (SLAs).
Provide clear and de...
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