IT Helpdesk Support Technician

Key Responsibilities

• Serve as the first point of contact for employees reporting technical issues via phone, email, or in person.
• Diagnose and resolve hardware, software, and network-related problems in a timely manner.
• Install, configure, and maintain computers, printers, and other peripheral devices.
• Set up and manage user accounts, permissions, and passwords across systems.
• Support and maintain the organization’s network infrastructure, including routers, switches, and Wi‑Fi access points.
• Escalate unresolved issues to the appropriate internal teams or third‑party vendors.
• Maintain accurate records of IT issues, resolutions, and equipment inventory.
• Assist with onboarding new employees by setting up devices, accounts, and access rights.
• Ensure data security and compliance with company IT policies.
• Provide basic training and guidance to staff on software and hardware usage.