IT Incident and Problem Manager

Position Description:

IT Incident & Problem Management Advisor

Work Model: Hybrid (minimum 2 days per week onsite)

Job Description

Are you motivated by challenges and looking to grow in a dynamic environment where professional development is encouraged? Join a collaborative team that values innovation, continuous improvement, and operational excellence.

As an IT Incident & Problem Management Advisor, you will play a key role in coordinating and resolving major incidents to minimize business impact. You will be responsible for managing escalations, communicating with stakeholders, and driving problem management activities, including root cause analysis and continuous improvement initiatives.

Your future duties and responsibilities:

Incident Management
Coordinate the rapid restoration of services to minimize operational impact.
Assess and analyze the impact of incidents and service disruptions...