IT Incident & Desktop Support Technician

Sharp Brains in Galicia, Spain, is looking for an IT Incident Technician to manage and resolve technical issues across its IT environment. Key responsibilities include logging incidents, diagnosing problems, and providing deskside support for Windows-based devices. The technician will maintain IT asset inventory in ServiceNow and ensure user compliance with organizational IT policies.

This role supports collaboration across departments to ensure timely resolutions, providing essential technical support documentation, and assisting with remote access setups.