Job Description
Responsibilities
- Support triage, troubleshooting, and repair of production networks / servers across Data Center, Edge, IP Backbone, and Optical elements. Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
- Services include server repair, circuit repair, and network repair – facilitating fault detection, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
- Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
- Identify opportunities to improve processes, tools, or automate tasks.
Qualifications
- Server management, monitoring, etc.
- 2 years of relevant experience in a related field.
- IT operations experience.
- Understan...
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