Job Description
Responsibilities
- Technical Support: Provide technical support to employees, including troubleshooting hardware and software issues, and assisting with IT-related inquiries.
- Assist in the setup, configuration, and maintenance of computers, printers, CCTV, NVR, and other IT equipment.
- Software Installation: Install, update, and configure software applications and operating systems on employee devices.
- Work with the team to ensure security of all VOIP devices and servers, provide support for VOIP telephone systems, including softphones and PBX.
Knowledge & Qualifications
- Knowledge of Active Directory, DHCP, DNS, MS Teams Administration, and Office 365 Administration.
Skills
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to remain calm and professional under pressure.
- Ability to work independently...
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