Job Description
**Job Description:**
WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action!
**Responsibilities:**
+ Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
+ If necessary, transfer requests and incidents to a more specialized level of support.
+ Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
+ Collaborate with the various administrators and analysts (server, network, security, etc.) to ensu...
WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action!
**Responsibilities:**
+ Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
+ If necessary, transfer requests and incidents to a more specialized level of support.
+ Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
+ Collaborate with the various administrators and analysts (server, network, security, etc.) to ensu...
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