IT Onsite Technician

Role Purpose

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment. You will also provide routine technical support and checks assisting the wider teams to ensure continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Key internal relationships

Head of IT Service Delivery, IT Support Manager.

About the role

Responsible for the following:

• Asset control and stock ordering of devices.
• Assisting users with hardware issuing or replacement.
• Ensuring support requests resolve within defined SLA.
• Documenting support requests within the ITSM tool.
• Sending devices off to repair and liaising with vendors.
• Adhering to processes and procedures.
• Setting up mobile phones.
• Hardware refreshes.
• Providing additional support to client and internal meeting rooms.
• Daily backup tape changes. <...