Job Description
Job Description
- Provide first-level technical and operational support for business-critical applications and services in accordance with defined SLAs
- Monitor application and infrastructure health using tools such as Datadog, Zabbix, Grafana, or similar platforms
- Handle incident, problem, and service request management, including escalation and follow-up processes
- Understand service criticality, escalation matrices, SLA management, RCA, and CAPA processes
- Support deployment, release, maintenance, and daily operational activities
- Troubleshoot technical issues and collaborate with Engineering, DevOps, Infrastructure, QA, and Business teams
- Create and maintain operational documentation, reports, and knowledge base articles
- Contribute to operational improvements, automation initiatives, and process optimization
Requirements
- Bachelor’s degree in Computer S...
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