IT Operations Officer

Role: IT Operations Officer / Engineer

Location: Dubai

ASTRATECH is seeking a hands-on IT Operations Officer / Engineer to deliver day-to-day technical support and operational administration across our Microsoft 365, Azure and on-premises infrastructure. The role is the first line of execution for incidents, service requests, user provisioning, endpoint management and basic network operations — ensuring stable, secure and well‑monitored IT services for all employees.

Key Responsibilities

Microsoft 365 & Azure Operations

• Perform daily administration of Microsoft Exchange Online — mailbox creation, distribution lists, shared mailboxes, mail‑flow rules, quarantine release and basic troubleshooting.
• Operate Microsoft Defender for Office 365 (MDO) — review alerts, release/block messages, manage anti‑phishing/anti‑malware policies under L2 guidance.
• Enroll, configure and support devices in Microsoft Intune (MDM/M...