IT Project & Supplier Manager

IT Project & Supplier Manager

Salary: £60k - £70k

Who are we?

First Customer Contact is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK . FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport

About the job

The IT Project & Supplier Manager is accountable for the governance, performance, and delivery assurance of key IT suppliers supporting FCC’s customer platforms, with a primary focus on CRM technologies including Salesforce Service Cloud. The role ensures that suppliers deliver against agreed scope, cost, quality, and timelines, while maintaining alignment with FCC’s governance, compliance, and strategic objectives. The role plays a critical part ...