Job Description
Service Management Advisor (Managed Services)We're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.ResponsibilitiesOwn and monitor SLA & KPI performanceEnsure compliance with ITIL processes (Incident, Problem, Change)Identify service gaps and lead continuous improvement initiatives (CSI)Conduct root cause analysis (RCA) and service reviewsPartner with stakeholders and clients to optimize service deliveryCreate and present service performance reportsTalent Acquisition Coordinator (Mars)The Talent Acquisition Coordinator is pivotal in creating an exceptional recruitment experience across internal and external recruitment.
The role enables smooth interactions among TA Partners, Hiring Managers, P&O Ops, Associate Relations, Talent Mobility, P&O Business Partners and Candidates.Key ResponsibilitiesSupport interview scheduling, manage calendars and ensure all stakeholders are inform...
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