IT Service and Support Engineer for Helpdesk

💥 The Opportunity

Ready to level up your IT career?

We’re on the hunt for a driven, customer-obsessed Level 2 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.

🎯 What You’ll Be Doing

• 🔧 Taking ownership of Level 2 escalations—diagnosing, troubleshooting, and resolving issues with confidence
• 📞 Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
• 🤝 Supporting the 1st Line team wh...