Job Description
The Opportunity
Ready to level up your IT career?
We’re on the hunt for a driven, customer-obsessed Level 2 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.
This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.
If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily —this is for you.
What You’ll Be Doing
- Taking ownership of Level 2 escalations —diagnosing, troubleshooting, and resolving issues with confidence
- Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
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