IT Service Delivery Lead (Toronto)

Overview

We are seeking an IT Service Delivery Lead to join our GWAM Team within the Segment Tech function at MBPS. In this pivotal role, the leader will need a strong track record of managing high‑performing teams and driving end‑to‑end delivery of technology solutions aligned with global strategic objectives. The leader will partner with MBPS management, Business Units, and cross‑functional stakeholders to ensure seamless execution of digital initiatives, operational excellence, and continuous improvement.

Responsibilities

• Effectively partner with the co‑Leaders/Senior Leaders/Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
• Effectively manage daily operations on the assigned team by coordinating efforts with peers onsite and multisite, including Business Unit and stakeholders.
• Provide management input regarding staff performance, identify training gap...