IT Service Delivery Manager

Our client, an engineering consultancy working across sectors, is currently seeking a proactive and experienced IT Service Delivery Manager to join their team. This permanent role offers a blend of office-based work (three days per week) with occasional travel, focusing on overseeing the performance, governance, and continuous improvement of IT services.

Key Responsibilities:

Service & Supplier Management

• Manage relationships with external MSPs and IT suppliers
• Monitor and drive performance against SLAs and KPIs
• Lead regular service reviews and ensure alignment with business objectives

Helpdesk & Service Operations

• Oversee IT helpdesk operations, ensuring effective incident resolution
• Track performance, escalations, and root cause analysis
• Identify trends and drive continuous improvement initiatives

Technical Oversight & Support

• Act as escalati...