Job Description
- Lead people, not tickets, with real influence on IT services.
- High-visibility role shaping service delivery across UK and Manila.
About Our Client
This opportunity is with a large organization in the financial services industry. The company has a strong presence in multiple locations and is committed to delivering exceptional services to its clients while fostering a professional and supportive work environment.
Job Description
- Lead and manage the daily delivery of IT services, ensuring reliability and security.
- Oversee and support end-user computing (EUC) and service desk teams across the UK and Manila.
- Provide coaching, training, and development to team members to enhance their performance.
- Develop and implement strategies for continuous service improvement.
- Collaborate with stakeholders to align IT services with business needs.
- Monitor and ensure compliance with IT ...
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