Job Description
Position
IT Service Desk Administrator
Location
MoA, Pasay
Work setup & shift
Onsite | Shifting Schedule
Benefits
- Competitive Rewards: above-market compensation, healthcare coverage on day one (including dependents), group life insurance, and performance bonuses.
- Collaboration: Participate in company-sponsored events.
- Work‑Life Harmony: flexible work arrangements.
- Career Growth: continuous learning and advancement opportunities.
- Inclusive Teamwork: diverse and inclusive culture.
Your Role
- Perform initial triage of IT incidents and service requests logged through the Helpdesk system.
- Act as the first point of contact for users, diagnosing and resolving Level 1 and Level 2 technical issues.
- Manage and maintain Helpdesk tickets, ensuring accurate documentation, categorization, prioritization, and timely resolution in line w...
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