Job Description
IT Service Desk Analyst - 1st Line SupportRespond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner. Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary. Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporti...
Company:
Boeing Defence United Kingdom LimitedWe 're seeking a dedicated and customer-oriented Service Desk Agent to join our team.
The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively.
The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.
Position Responsibilities:
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