Job Description
Description
- Provide first-level support to end-users for IT-related issues via phone, email, and chat.
- Diagnose and troubleshoot hardware and software problems.
- Maintain and update documentation regarding IT processes and user guides.
- Collaborate with other IT teams to resolve complex incidents.
- Monitor and track ticket resolution within the service management system.
Requirements
- Educational Qualifications: Bachelors degree in Computer Science or a related field.
- Experience Level: 35 years of experience in IT support roles.
- Skills and Competencies: Proficiency in Windows and Mac operating systems.
- Skills and Competencies: Strong communication and customer service skills.
- Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
- Responsibilities and Duties: Ability to work in a fast-paced environment.
- Working Con...
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