Job Description
Hi there, our future IT Service Desk Engineer ! We are looking for a dedicated professional to join Integrated OS and help us deliver exceptional offshoring services across various business domains.
What you'll do
This role is responsible for Level 1 resolution of tickets, providing efficient, courteous, and effective technical support to end users, ensuring minimal downtime and maximum productivity. The IT Service Desk Engineer will handle incident management, service requests, and basic problem resolution for hardware, software, networking, and business applications.
Key responsibilities
- Respond to and resolve IT support tickets via phone, email, and ticketing system within agreed SLAs
- Diagnose and troubleshoot technical issues including operating systems, software, hardware, and network connectivity
- Escalate complex incidents to second/third-line support teams when necessary
- Deliver high-quality end...
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