It Service Desk Engineer (Zacatecas)

IT Service Desk Engineer

Location: Zacatecas, MX (Onsite / Plant‑Based)

Vacancy Type: Existing Position – Full Time

On‑Call: Required (rotation)

Responsibilities

• Provide first‑ and second‑level support for hardware, software, and network issues across the region.
• Maintain accurate IT asset records, configurations, and inventory in the CMDB.
• Monitor system alerts and create incident tickets in a timely manner.
• Manage and audit SharePoint access.
• Utilize Service Desk tools to manage Problem Management and KPI reporting.
• Perform root cause analysis to reduce recurring incidents.
• Create and maintain patch management and backup completion reports.
• Collaborate with corporate IT teams on infrastructure projects and system rollouts.
• Ensure compliance with cybersecurity policies, standards, and procedures.
• Provide technical guidance and training to end‑users.
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