Job Description

·        Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions.
·        Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.
·        Provide information to end users regarding the status of their incidents or requests.
·        Troubleshoot PC hardware and software problems; perform software installations and upgrades.

        

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IT Service Desk

Job Description

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