IT Service Experience & Operations Lead 1

IT Service Experience & Operations Lead 1

The Service Experience & Operations Lead is accountable for delivering a high-quality, user-centric IT support experience , while ensuring effective coordination of incidents and service requests across a multi-vendor ecosystem.

Operating without a dedicated SIAM function, the role acts as the front door to IT and coordination layer, ensuring seamless routing, rapid resolution, and clear communication across the service landscape. The position drives a shift from reactive ticket handling to proactive experience management and operational excellence, improving user satisfaction, efficiency, and service quality.

At International SOS, our mission is to safeguard the global workforce against health and security risks while delivering specialized medical services to our clients. Headquartered in Singapore, we are a high-growth, fast-paced organization that thrives on entrepreneurship and a strong sense ...