Job Description
Role Summary
We are looking for a dedicated, ambitious, and self‑driven individual who will work closely with customers and foster strong relationships with them. This role serves as the primary coordinator, working with our Customer Service Support engineers and our customers to manage complex technical reactive support to resolution and provide insights into operational health opportunities for a designated portfolio of accounts. The objective of this role is to be the Customer Advocate and facilitate the resolution of reactive issues through the following key activities.
- Represent the customer’s business impact
- Support the end‑to‑end problem resolution
- Problem identification against the case portfolio
Key Role Responsibilities
Incident Management
- Monitor reactive cases owned by internal support organizations
- Ensure correct case reporting and trending is in place for account team and...
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