IT Services Associate

We are looking to hire for the position of IT Services Associate according to the following skills and qualifications.

Interested candidates please send your application by Jun 22; position may close before that date if a suitable candidate is found.

Position Details

• Position Name: IT Services Associate
• Reports to: Software Product Owner
• Time commitment: Full-time

The IT Service Associate provides a first point of contact for the school-wide community, managing and responding quickly to requests and incidents while delivering first-line support. This key role ensures the IT Department’s service quality standards by registering, resolving, documenting, and/or escalating support requests to higher-level specialists when needed. The overarching purpose of this position is to guarantee that the organization’s technology services remain dependable, efficient, and accessible, thereby supporting the overall success of t...