Job Description
Lead IT Service Desk operations with General Dynamics Mission Systems-Canada in Ottawa. Focus on enhancing user experience through strategic leadership in IT services management and team development.
As an IT Services Manager, you’ll play a pivotal role in the IT leadership team, ensuring quality IT support to employees across Canada. Your responsibilities will include championing processes informed by ITIL, managing ServiceNow implementations, and engaging with stakeholders effectively. This role is crucial for providing employees with the IT tools needed to thrive in their roles.
Key Responsibilities:
• Oversee Service Desk and End User Services teams
• Implement ITIL practices in daily operations
• Drive continuous improvement of IT tools
• Develop service roadmaps considering business needs
• Ensure compliance with regulatory and security requirements
Requirements:
• Degree or diploma in IT or related field
• Proven experience in IT service management<...
As an IT Services Manager, you’ll play a pivotal role in the IT leadership team, ensuring quality IT support to employees across Canada. Your responsibilities will include championing processes informed by ITIL, managing ServiceNow implementations, and engaging with stakeholders effectively. This role is crucial for providing employees with the IT tools needed to thrive in their roles.
Key Responsibilities:
• Oversee Service Desk and End User Services teams
• Implement ITIL practices in daily operations
• Drive continuous improvement of IT tools
• Develop service roadmaps considering business needs
• Ensure compliance with regulatory and security requirements
Requirements:
• Degree or diploma in IT or related field
• Proven experience in IT service management<...
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